In the unlikely event that your product is faulty upon arrival or if you no longer require all or part of your order, we will happily exchange or refund your product within 30 days. Providing you have notified us in within 8 working days of receipt of the goods and we have acknowledged this. Unwanted items may be returned to us only if the following points occur;
• We have been notified via e-mail/telephone within 8 days.
• The product has not been used, due to obvious hygiene reasons.
• All parts are still hygiene sealed with the original packaging.
Unfortunately the return of items such as Hair Extensions, Hair Brushes, Personal Trimmers, Cosmetics and Make-up Products which includes Contact Lenses, Nail Polishes, Nail Treatments, Foundation, Mascara, Waxing Products, Shower Gels and Pampering Products are not permitted in any cases due to obvious hygiene reasons.
If any item is returned to us prior to being authorized by us, a fault is not found in the product, or the product has been used, you will be liable for the cost of having it returned to you.
Please see Our Terms and Conditions for full details...